Terms of Service

Last updated: 15 May 2026

Welcome to Rollon. These Terms of Service ("Terms") govern your access to and use of the Rollon website, applications, games, and all related services (together, the "Platform" or the "Service"), operated by Rollon Entertainment N.V., a company registered in Curaçao under company number 168472, holding gaming licence number OGL/2025/0768/0421 issued by the Curaçao Gaming Authority (CGA) under the National Ordinance on Games of Chance (LOK) ("Rollon", "we", "us", or "our").

By registering an account, accessing, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Responsible Gaming Policy, and any rules or terms applicable to specific games, bonuses, or promotions. If you do not agree with any part of these Terms, you must not use the Platform.

Please read these Terms carefully. They contain important information about your rights and obligations, as well as limitations and exclusions that apply to you.

1. Definitions

In these Terms, the following words have the following meanings:

• "Account" means the personal account you register and maintain on the Platform.
• "Balance" means the amount of funds available in your Account at any given time.
• "Bet" or "Wager" means any stake placed on any game, event, or market available on the Platform.
• "Content" means all text, graphics, logos, images, software, games, and other material available on the Platform.
• "KYC" means "Know Your Customer", the identity-verification process described in Section 5.
• "Inactive Account" means an Account that has had no login, deposit, withdrawal, or wagering activity for the period defined in Section 13.
• "Restricted Territory" means any country or jurisdiction listed in Section 3 or otherwise prohibited by law.
• "You" or "User" means any person who registers, accesses, or uses the Platform.

2. Acceptance and Changes to the Terms

2.1. By using the Platform, you enter into a binding agreement with Rollon based on these Terms.

2.2. We may amend, update, or replace these Terms at any time, for example to reflect changes in law, regulation, our services, or business practices. The most current version will always be posted on the Platform with the "Last updated" date.

2.3. We will take reasonable steps to notify you of material changes. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Platform and may close your Account.

2.4. It is your responsibility to review these Terms periodically.

3. Eligibility and Restricted Territories

3.1. Age requirement. You must be at least 18 years old, or the legal age of majority and the legal age for gambling in your jurisdiction (whichever is higher), to register or use the Platform. Gambling by minors is strictly prohibited. We reserve the right to request proof of age at any time and to suspend or close any Account where age cannot be satisfactorily verified.

3.2. Legal capacity. You must have full legal capacity to enter into a binding agreement and must not be acting on behalf of any third party.

3.3. Jurisdiction. It is your sole responsibility to ensure that your use of the Platform is lawful in your country of residence and in any location from which you access the Service. Laws regarding online gambling vary, and in some jurisdictions online gambling is illegal. By using the Platform, you represent and warrant that you are legally permitted to do so.

3.4. Restricted Territories. Residents of, and persons accessing the Platform from, certain countries and territories are prohibited from using the Service. These include, without limitation: the United States, the United Kingdom, the Netherlands, France, Germany, Australia, Curaçao, all jurisdictions listed on the Financial Action Task Force (FATF) high-risk list (as updated from time to time), and any other jurisdiction where online gambling is prohibited or where Rollon is not licensed to operate. We reserve the right to add to or amend this list at any time.

3.5. We may use technical measures, including geolocation and IP detection, to identify and block access from Restricted Territories. Attempting to circumvent these measures (for example by using a VPN, proxy, or false information) is a serious breach of these Terms and may result in account closure and forfeiture of funds.

3.6. Employees and related persons. Employees of Rollon, its affiliates, partners, suppliers, and their immediate family members may be restricted from participating in certain promotions or using the Platform, as set out in applicable promotional terms.

4. Account Registration

4.1. To use the Platform, you must register a single personal Account by providing accurate, current, and complete information.

4.2. One account per user. You may only hold one Account. Opening or operating multiple Accounts ("multi-accounting"), whether directly or through associated persons, is strictly prohibited and may result in the closure of all related Accounts and forfeiture of balances and winnings.

4.3. You agree to keep your registration details accurate and up to date. We are not responsible for any loss arising from your failure to do so.

4.4. By registering, you confirm that:

• All information provided is true, accurate, and complete;
• You are registering on your own behalf and not for any third party;
• You are not located in a Restricted Territory;
• You are not self-excluded from the Platform or otherwise prohibited from gambling;
• You are of legal age as defined in Section 3.

4.5. We reserve the right to refuse registration, or to suspend or close any Account, at our sole discretion, including where we suspect a breach of these Terms.

5. Identity Verification (KYC and AML)

5.1. Rollon is committed to preventing fraud, money laundering, and underage gambling. We operate Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures in accordance with applicable law and our licence conditions.

5.2. We may, at any time and at our discretion, require you to provide verification documents, including but not limited to: proof of identity (passport, national ID, or driver's licence), proof of address (utility bill or bank statement), proof of payment method, and proof of source of funds or source of wealth.

5.3. We may suspend your Account, restrict deposits or withdrawals, or void transactions until verification is satisfactorily completed.

5.4. You agree that we may carry out verification checks ourselves or through authorised third-party service providers, and that we may share your information with such providers solely for verification, fraud-prevention, and regulatory purposes, in accordance with our Privacy Policy.

5.5. If you provide false, misleading, or incomplete information, or fail to complete verification, we may close your Account and withhold or forfeit any balance or winnings, subject to applicable law.

5.6. Source of funds. We may request information and documentation regarding the source of any funds deposited. Where we have reasonable grounds to suspect that funds derive from illegal activity, we are obliged to take appropriate action, which may include freezing the Account and reporting to the relevant authorities.

6. Your Account: Security and Responsibilities

6.1. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.

6.2. You must notify us immediately if you suspect any unauthorised access to or use of your Account.

6.3. We strongly recommend that you use a strong, unique password and enable two-factor authentication where available.

6.4. We are not liable for any loss or damage arising from your failure to keep your credentials secure, or from any unauthorised use of your Account that results from your acts or omissions.

6.5. Your Account is personal to you and is non-transferable. You may not sell, transfer, or assign your Account to any other person, nor allow any other person to use your Account.

7. Deposits

7.1. You may deposit funds into your Account using the payment methods made available on the Platform, which may include cryptocurrencies and other supported methods.

7.2. All deposits must be made from a payment source registered in your own name. Deposits from third-party sources are not permitted and may be reversed, withheld, or forfeited.

7.3. You must only deposit funds that are legally yours and derived from legitimate sources.

7.4. Minimum and maximum deposit amounts may apply and may vary by payment method. These limits are displayed at the point of deposit.

7.5. Funds deposited into your Account are intended for gambling and entertainment. The Platform is not a bank, does not pay interest on balances, and must not be used as a payment-processing, money-transfer, or savings service. Using the Platform for any such purpose is strictly prohibited.

7.6. Cryptocurrency deposits. Where you deposit using cryptocurrency, you acknowledge and accept the risks inherent in cryptocurrencies, including price volatility, irreversibility of transactions, and network conditions. The value credited to your Account is determined at the time of the transaction in accordance with our applicable conversion process. We are not responsible for losses arising from cryptocurrency volatility, incorrect wallet addresses, or transactions sent to or from the wrong network.

7.7. We reserve the right to apply transaction fees, which will be disclosed where applicable. Network and third-party fees are your responsibility.

8. Withdrawals

8.1. You may request a withdrawal of available funds from your Account at any time, subject to these Terms, completion of verification, and any applicable wagering or bonus requirements.

8.2. Withdrawals will normally be processed to the same method and, where applicable, the same account used for deposit, in accordance with our payment and AML policies.

8.3. We aim to process withdrawals as quickly as possible. However, we reserve the right to delay or suspend a withdrawal where: verification is incomplete; we suspect fraud, bonus abuse, or breach of these Terms; we are required to conduct additional checks; or we are otherwise required to do so by law or our licence.

8.4. Minimum and maximum withdrawal amounts and limits (per transaction, day, week, or month) may apply and will be displayed where relevant.

8.5. You may only withdraw funds that have been genuinely wagered and won. We reserve the right to refuse or void a withdrawal of unwagered deposits and may charge a handling fee where deposits are withdrawn without reasonable play, to cover processing and anti-money-laundering costs.

8.6. We do not offer credit. You may only gamble with funds available in your Account.

8.7. Where an incorrect amount has been credited to your Account due to a technical error, system malfunction, or human error, we reserve the right to correct the balance and reclaim any amount wrongly credited.

9. Currencies and Conversions

9.1. The Platform may support multiple currencies, including cryptocurrencies. Available currencies are displayed within your Account.

9.2. Where currency conversion is required, it will be carried out at the applicable rate determined by us or our payment providers at the time of the transaction. Conversion spreads or fees may apply.

9.3. You bear all risk associated with currency and cryptocurrency fluctuations.

10. Games, Bets, and Gameplay

10.1. The games and markets available on the Platform are provided by Rollon and by third-party game providers. Specific rules apply to each game and are made available within the game or on the Platform. By playing, you agree to be bound by those rules.

10.2. Fairness. Games operate using random number generators (RNG) and/or live outcomes, as applicable, which are subject to independent testing and certification. The outcome of each game is determined by these mechanisms and, once a bet is confirmed, the result is final.

10.3. Placing bets. A bet is valid and binding once confirmed and accepted by the Platform. You are responsible for the details of every bet you place. It is your responsibility to check that bet details are correct before confirming.

10.4. Cancellation. Once a bet has been placed and accepted, it generally cannot be cancelled or amended, except as expressly provided in the rules of a specific game or market, or where we determine cancellation is appropriate due to an error.

10.5. We reserve the right to refuse, limit, or void any bet, in whole or in part, at our discretion, including where we suspect manipulation, error, or breach of these Terms.

10.6. "Sport" and "Predict Markets". Where the Platform offers sports betting or prediction markets, additional rules govern settlement, void events, postponed or abandoned events, palpable errors, and result disputes. These rules form part of these Terms and apply to the relevant products.

11. Errors, Malfunctions, and Obvious Mistakes

11.1. In the event of a technical fault, software error, system malfunction, or human error affecting odds, payouts, game results, balances, or any other aspect of the Service, we reserve the right to void the affected bets, transactions, and results, and to correct any errors.

11.2. "Malfunction voids all pays and plays." If a game malfunctions, any affected winnings are void.

11.3. Where an error results in winnings being incorrectly credited to your Account, those winnings do not belong to you and may be reclaimed. You agree to return, on request, any amount wrongly credited; if you have withdrawn such an amount, it constitutes a debt owed to us.

11.4. We are not liable for any losses, including loss of winnings, arising from errors or malfunctions, beyond the return of valid stakes for affected bets.

12. Bonuses and Promotions

12.1. From time to time we may offer bonuses, free spins, cashback, rewards, and other promotions. Each is subject to its own specific terms ("Promotional Terms"), which apply in addition to these Terms. In the event of conflict, the Promotional Terms govern that promotion.

12.2. Bonuses and promotional funds are subject to wagering requirements and other conditions, which must be met before associated winnings can be withdrawn.

12.3. Bonuses are intended for genuine entertainment use only. Bonus abuse — including but not limited to creating multiple Accounts, exploiting promotions in bad faith, low-risk or hedge betting solely to clear wagering requirements, or any conduct contrary to the spirit of a promotion — is strictly prohibited.

12.4. We reserve the right to amend, suspend, cancel, or withdraw any bonus or promotion, and to void bonuses and associated winnings where we identify abuse or breach of these Terms or the Promotional Terms.

12.5. Unless stated otherwise, only one bonus or promotional offer may be active at a time, and bonuses are non-transferable and have no cash value except as expressly stated.

13. Inactive and Dormant Accounts

13.1. An Account with no login or transactional activity for 24 consecutive months will be considered an "Inactive Account".

13.2. Rollon does not charge administration or dormancy fees on Inactive Accounts. Any positive balance remains yours and will be returned to you on request, subject to verification and applicable law.

13.3. We will use reasonable efforts to contact you before applying any such fee. Where required by law, unclaimed balances may be handled in accordance with applicable dormancy and unclaimed-property rules.

14. Fair Use and Prohibited Conduct

14.1. You agree to use the Platform honestly, lawfully, and in good faith. The following are strictly prohibited:

• Multi-accounting or operating Accounts on behalf of others;
• Fraud, attempted fraud, collusion, or any dishonest practice;
• Using bots, automated software, AI tools, scripts, or any artificial means to play, place bets, or interact with the Platform;
• Exploiting bugs, errors, glitches, or vulnerabilities in the Platform;
• Money laundering or financing of illegal activity;
• Chargeback abuse or disputing legitimate transactions in bad faith;
• Providing false, stolen, or misleading information or documents;
• Using stolen or unauthorised payment methods;
• Circumventing geographic or other access restrictions;
• Harassing, threatening, or abusing other users or our staff;
• Any conduct intended to gain an unfair advantage or to harm the Platform, its users, or its integrity.

14.2. We reserve the right to investigate suspected breaches, to suspend or close Accounts, to void bets and winnings, to withhold or forfeit balances, and to report unlawful conduct to relevant authorities.

14.3. You agree that our records and systems are the final authority in determining the outcome of any dispute relating to bets, transactions, or gameplay.

15. Responsible Gaming

15.1. Rollon is committed to responsible gaming. We provide tools to help you stay in control, including deposit, loss, wager, and session limits, cool-off periods, and self-exclusion. Full details are set out in our Responsible Gaming Policy, which forms part of these Terms.

15.2. If you self-exclude, you must not attempt to open a new Account or circumvent the exclusion during its term. We are not liable for any failure to prevent your continued play where you have provided false information to bypass self-exclusion.

15.3. If you believe you may have a gambling problem, we encourage you to use these tools and to seek support from the independent organisations listed in our Responsible Gaming Policy.

16. Intellectual Property

16.1. All Content on the Platform, including the Rollon name, logo, trademarks, software, design, text, graphics, and games, is owned by or licensed to Rollon and is protected by intellectual-property laws.

16.2. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only, in accordance with these Terms.

16.3. You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the Platform or its Content without our prior written consent.

17. Privacy and Data Protection

17.1. We process your personal data in accordance with our Privacy Policy, which forms part of these Terms and explains how we collect, use, store, and protect your information.

17.2. By using the Platform, you consent to such processing and confirm that all data you provide is accurate.

18. Limitation of Liability

18.1. The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the Platform, including warranties of merchantability, fitness for a particular purpose, or uninterrupted or error-free operation.

18.2. To the fullest extent permitted by law, Rollon, its affiliates, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Platform.

18.3. Without limiting the above, we are not liable for: losses arising from your breach of these Terms; losses arising from interruptions, delays, or errors in the Service, including those caused by your equipment, internet connection, or third parties; losses arising from cryptocurrency volatility; or losses arising from unauthorised access to your Account resulting from your acts or omissions.

18.4. Where liability cannot lawfully be excluded, our total aggregate liability to you, for any and all claims, shall not exceed the lesser of (a) the amount in your Account balance at the time the claim arose, or (b) the net amount lost by you on the Platform in the twelve months preceding the event giving rise to the claim.

18.5. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

19. Indemnification

You agree to indemnify and hold harmless Rollon, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of the Platform, or your violation of any law or the rights of any third party.

20. Suspension and Termination

20.1. We may suspend, restrict, or close your Account, with or without prior notice, where: you breach these Terms; we suspect fraud, abuse, or unlawful conduct; required by law, regulator, or licence; verification is not satisfactorily completed; or we cease to offer the Service in your jurisdiction.

20.2. On closure of your Account, any legitimate balance, after deduction of amounts properly owed to us and subject to verification and AML checks, will be returned to you in accordance with these Terms and applicable law.

20.3. You may close your Account at any time by contacting customer support. Closure does not relieve you of obligations accrued before closure.

20.4. Provisions that by their nature should survive termination (including those relating to intellectual property, limitation of liability, indemnification, and governing law) shall survive.

21. Complaints and Dispute Resolution

21.1. If you have a complaint, please contact our customer support team first, providing full details. We will aim to resolve your complaint promptly and fairly.

21.2. If you are not satisfied with the outcome, you may escalate the complaint in accordance with the procedure described on the Platform, which may include referral to our licensing authority, the Curaçao Gaming Authority (CGA), in accordance with its published player-complaint procedure.

21.3. Our decisions regarding game outcomes, bet settlement, and Account matters are made in good faith and, in the absence of manifest error, are final.

22. Anti-Money Laundering and Counter-Terrorist Financing

22.1. Rollon operates in accordance with applicable AML and counter-terrorist-financing laws and regulations.

22.2. We monitor transactions and may request information and documentation at any time. We are legally obliged to report suspicious activity to the relevant authorities and may freeze Accounts and funds where required, without prior notice and without liability to you.

22.3. You must not use the Platform for any purpose connected with money laundering, fraud, or any other illegal activity.

23. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, pandemics, government action, power or internet failures, cyberattacks, or failures of third-party providers.

24. General Provisions

24.1. Entire agreement. These Terms, together with the Privacy Policy, Responsible Gaming Policy, and any applicable Promotional Terms and game rules, constitute the entire agreement between you and Rollon.

24.2. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

24.3. No waiver. Our failure to enforce any provision shall not constitute a waiver of that or any other provision.

24.4. Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations to any affiliate or successor.

24.5. Language. These Terms may be made available in multiple languages. In the event of any discrepancy, the English version shall prevail.

24.6. Notices. We may communicate with you via the email address registered to your Account or by posting notices on the Platform. It is your responsibility to keep your contact details current.

25. Governing Law and Jurisdiction

25.1. These Terms are governed by and construed in accordance with the laws of Curaçao.

25.2. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Curaçao, without prejudice to any mandatory consumer-protection rights you may have under the law of your country of residence.

26. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@rollon.games
• Live chat: available 24/7 on the Platform
• Operator: Rollon Entertainment N.V., Zuikertuintjeweg Z/N, Curaçao
• Licence: OGL/2025/0768/0421, issued by the Curaçao Gaming Authority (CGA)

By using Rollon, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Rollon — play fast. Play fair. Play your way.