Responsible Gaming
At Rollon, we want gaming to be exactly what it should be — fun, exciting, and entertaining. It should never become a source of stress, financial pressure, or harm. The vast majority of our players enjoy our platform safely and within their means, but we know that for some, gambling can stop being entertainment and start becoming a problem.
That's why responsible gaming is not an afterthought at Rollon — it's built into everything we do. On this page you'll find the tools, information, and support you need to stay in control, recognise the warning signs, and get help if you ever need it.
Our Commitment to You
We believe that a great gaming experience and player safety go hand in hand. Rollon is committed to:
- Providing clear, easy-to-use tools that let you control how much you spend and how long you play.
- Verifying the age of every player to ensure no one under 18 can access our platform.
- Never targeting, encouraging, or pressuring vulnerable players.
- Treating gambling-related concerns with confidentiality, respect, and care.
- Connecting you with professional, independent support whenever you need it.
- Continuously improving our player-protection systems and training our team to spot the signs of harm.
Your wellbeing matters more than your wager. Always.
Gambling Should Be Fun — Keep It That Way
Gambling is a form of entertainment, not a way to make money or solve financial problems. To keep it enjoyable, we encourage every player to follow a few simple golden rules:
- Only gamble with money you can afford to lose. Never bet money meant for rent, bills, food, or other essentials.
- Set a budget before you play — and stick to it. Decide in advance how much you're willing to spend, and treat it as the cost of entertainment.
- Set a time limit. It's easy to lose track of time. Decide how long you'll play before you start.
- Never chase your losses. Trying to win back what you've lost is the fastest way to lose more. Losses are part of the game.
- Don't gamble to escape. If you're playing to deal with stress, anxiety, depression, or loneliness, gambling won't fix it — and may make things worse.
- Never gamble under the influence of alcohol or drugs, when you're upset, or when you can't think clearly.
- Take regular breaks. Step away from the screen. Gambling should be one part of your life, not all of it.
- Balance gambling with other activities. Keep up your hobbies, your social life, and your relationships.
If gambling ever stops being fun, it's time to stop. There's no shame in walking away.
Know the Risks
For most people, gambling is harmless entertainment. But for some, it can develop into a serious problem that affects finances, relationships, work, and mental health. Problem gambling can happen to anyone, regardless of age, income, or background — and it often develops gradually, without the person realising it.
Recognising the early signs is the most important step in staying safe.
Are You Gambling Too Much? A Self-Assessment
Be honest with yourself. The more questions you answer "yes" to, the greater the risk that gambling is becoming a problem for you:
- Do you spend more time or money gambling than you intended to?
- Have you tried to cut back or stop gambling but couldn't?
- Do you gamble to escape worries, stress, or negative feelings?
- Have you lied to family or friends about how much you gamble?
- Have you borrowed money, sold possessions, or gone into debt to gamble?
- Do you chase losses, betting more to win back what you've lost?
- Have you neglected work, studies, family, or personal responsibilities because of gambling?
- Do you feel anxious, irritable, or restless when you're not gambling?
- Has gambling caused arguments or damaged a relationship?
- Do you feel guilty, ashamed, or out of control after gambling?
If several of these sound familiar, please reach out for support. Help is available, it's free, and it's confidential. You are not alone.
Player Protection Tools
Rollon gives you real, practical control over your gaming. These tools are free, easy to activate, and always available in your account settings.
Deposit Limits. Set a maximum amount you can deposit per day, week, or month. Once you hit your limit, you won't be able to deposit again until the period resets. Lowering a limit takes effect immediately; raising it only takes effect after a cooling-off period, so decisions made in the heat of the moment can't hurt you.
Loss Limits. Cap the total amount you're willing to lose over a set period. When you reach it, play is paused — protecting you from chasing losses.
Wager Limits. Control the total amount you can bet within a chosen timeframe, regardless of whether you win or lose.
Session Time Limits & Reality Checks. Set how long a single session can last, and receive on-screen reminders that show how long you've been playing and your net wins or losses. A simple nudge to help you stay aware.
Take a Break (Cool-Off). Need to step away for a while? Lock your account for a short period — from 24 hours up to several weeks. During this time you won't be able to log in, deposit, or play. Your account reactivates automatically when the period ends.
Self-Exclusion. For longer-term control, you can exclude yourself from Rollon for a fixed period (six months, one year, or longer) or permanently. Once self-exclusion is active, we will close your account, stop all marketing communications to you, and prevent you from opening a new account for the duration.
Account Closure. If you'd prefer to close your account entirely, you can do so at any time by contacting our support team.
How to Activate These Tools
All player-protection tools are available in your account settings under "Responsible Gaming." Setting a limit takes less than a minute. If you need help, our support team is available 24/7 and will guide you through every step — no questions asked, no pressure to stay.
Self-Exclusion in Detail
Self-exclusion is a powerful tool for anyone who feels they need a real break from gambling. When you self-exclude from Rollon:
- Your account is closed for the period you choose.
- You will not be able to log in, deposit, or place bets.
- You will be removed from all promotional and marketing communications.
- You will not be able to register a new account with us during the exclusion period.
- Any remaining balance will be returned to you in accordance with our terms.
Please note that self-exclusion from Rollon applies to Rollon only. For broader protection, we strongly recommend using independent blocking tools and national self-exclusion schemes (see below), which can block access to gambling sites across all your devices.
Tools to Block Gambling Across All Your Devices
If you want to stop yourself from accessing gambling websites entirely, free third-party software can help:
- Gamban — blocks access to thousands of gambling sites and apps across your devices.
- BetBlocker — a free, open-source app that restricts access to gambling content on multiple devices.
- GAMSTOP — a free self-exclusion service for residents of the UK.
We encourage anyone concerned about their gambling to use these tools alongside our own.
Protecting Minors
Gambling is strictly for adults. You must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher) to register and play at Rollon. We take this extremely seriously.
- We carry out age and identity verification on all accounts.
- We will close any account found to belong to a person under the legal age and return their deposits in line with our terms.
- We never market our services to minors.
If you share your home or devices with someone under 18, we strongly urge you to protect them:
- Never leave your account logged in or your payment details accessible.
- Keep your login credentials private and secure.
- Use parental-control and content-filtering software (such as Net Nanny or the blocking tools listed above) to prevent minors from accessing gambling content.
Protect Your Account
Keep your account secure and yours alone. Use a strong, unique password, enable two-factor authentication, never share your login details, and always log out on shared devices. A secure account is a safer account.
Common Myths About Gambling
- "I'm due for a win." Every spin, hand, and bet is independent. Past results have no effect on future outcomes. There's no such thing as being "due."
- "I can win back what I've lost." Chasing losses almost always leads to bigger losses. The odds don't change because you're behind.
- "I have a system that beats the game." No system can overcome the built-in house edge over time. If it sounds too good to be true, it is.
- "I only lose because I'm unlucky." Games are designed so the operator wins over the long run. That's how gambling works — by design, not by luck.
- "I can stop whenever I want." For some people, stopping is genuinely hard. Recognising that is a strength, not a weakness.
Understanding the reality behind these myths is one of the best ways to gamble responsibly.
Where to Get Help
If you or someone you know is struggling with gambling, free and confidential help is available right now. You don't have to face it alone.
- Gambling Therapy — a free, global online service offering practical advice and emotional support to anyone affected by problem gambling, in multiple languages. → gamblingtherapy.org
- GamCare — free information, support, and counselling, including the National Gambling Helpline. → gamcare.org.uk
- Gamblers Anonymous — a worldwide fellowship of people who share their experience and support each other in recovery, using a 12-step programme. Local and online meetings available. → gamblersanonymous.org
- National Problem Gambling Helpline (US) — call or text 1-800-GAMBLER for confidential, 24/7 support. → ncpgambling.org
Support is free, confidential, and available 24/7. Reaching out is a sign of strength.
Talk to Us
Our support team is here for you around the clock. Whether you want to set a limit, take a break, self-exclude, or simply talk through a concern, we're ready to help — confidentially and without judgement. Contact us any time through live chat, Telegram, or email.